We are committed to you!

 

Our Commitment to the industry

PWC is always striving to better provide for our clients.

With that in mind, we keep up with the latest technology upgrades, processes and industry affiliations.

We are members of State & National Tele-Service Associations:

  • ATSI (Association of Teleservices International)

  • STA (Southern Telemessaging Association)

  • NAEO (National AmTelco Equipment Owners)

  • Comply with the Code of Ethics of ATSI and STA

  • Member of Better Business Bureau (BBB) with A+ Rating

Our Commitment to your Protection

Our commitment to our clients extends into the ongoing training of our employees. In addition, we have the appropriate insurance coverage.

  • Monthly Staff Meetings for information and training

  • 80% of our operators have been with us over 5 years

  • Each operator is covered by a $25,000 Surety Bond

  • Liability Insurance $1,000,000 cap per incident

  • Errors and Omission Insurance with HIPAA Compliant Coverage

    • ($1,000,000 with $3,000,000 aggregate)

  • Two management personnel on call on a rotating schedule 24/7

  • All staff has annual in-house training for HIPAA-HITECH compliance

Our Commitment to our Operations

To ensure we are always available for you, we have invested heavily in equipment, phone support and ongoing system maintenance.

  • 4/7 Vendor and IT Support Back up local (East Coast and West Coast backup storage every 15 minutes)

  • Internet Service is secure and provided by two different carriers to eliminate interruptions

  • SQL Direct Network Backup Software

  • Servers all backed up with RPT Real Time Servers

  • Complete Mirrored Amtelco Switch in Place for Back up and Spare parts

  • Shared Back up Telephony T-1

  • We are backed up by a natural gas generator with a 9 second delay and UPS coverage during that delay

  • Mobile Disaster Team in place for emergencies

  • Monthly drills completed with Disaster Team

 
 

Testimonials

Testimony Slide Show
Cosby Heating & Cooling

We have been using PWC Message Center since 2013 and have been very satisfied with their services. PWC answers our phones 24 hours a day, 7 days a week. They are very professional and all of the employee are very well trained. They care about your business and really strive to project themselves as an extension of your office, not just an answering service.

We continuously get compliments on how professional the person that took their call was and how they did not have to hold on the line for any length of time. The management team makes themselves available 24 hours a day should have have a problem and we like having that availability

Jackson Gas & Electric Service, Inc

We have been in business for over 40 years. We are a heating, air condition, plumbing, and electrical company. Professional Wiregrass Communications is the only answering service we have ever used. They meet and exceed all our expectations. We have been very satisfied with our business relationship.

Geraldine Lewis, Office Manager Randall W Nichols MD PC

PWC has provided service for our medical practice for over 30 years. The operators are very professional and prompt to make sure all calls are handled appropriately. We have been exceptionally pleased with the integrity and expertise PWC service provides for our practice. PWC is dedicated to providing the best possible service.

SpectraCare Health Systems

I would like to say thank you again to you and your staff on behalf of the SpectraCare Health Systems. We realize how busy you all are on a daily basis, but we want you to know how much we, SpectraCare appreciate you answering our Crisis line, directing the calls and taking messages while our line was down. This was above and beyond what you are required to do and we recognize this and want you to know we appreciate you all. Thanks again!!!

Patricia Dillard - Dillard Funeral Home

Thank you for the good work you do. I can't imagine any other service being as dependable and efficient as you are.